PRICES
All transactions are processed in AU$
PAYING FOR YOUR PRODUCTS
We require a deposit as to the agreed amount on the quotation before we can begin arrangements for the manufacture or supply of the products to you. The balance of the invoice is payable prior to delivery. Standard payment terms for t-bac design are 40% deposit. Deposit is non-refundable.
If buying online, full payment is required before we can begin arrangements for the manufacture or supply of the products to you. We accept payment through Paypal, or via bank transfer. In the case of a bank transfer, we will supply you with an invoice including all the details needed.
All products will remain the property of t-bac design until payment is received in full and delivered from t-bac design.
Goods delivered overseas may be subject to import duties and taxes. Such taxes will be payable when the goods reach their destination. Unfortunately t-bac design has no control or liability for them. The liability for payment of such customs duties rests solely with you. tbac design is not responsible for any additional fees including import or other taxes, please check your countries customs systems before payment.
QUOTATIONS
Quotations are valid for 30 days barring errors or omissions.
LEAD TIMES
If the lead time estimates are not on the website please contact t-bac design for further information . Whilst t-bac design will make every effort to achieve nominated delivery dates, delays do not constitute a breach of contract and t-bac design is in no way liable for any resulting damages.
DELIVERY
At t-bac design, we endeavour to process and dispatch your order promptly. Our products originate from our studio located in Fitzroy, Victoria. Please review the current lead-time when placing your order, as most of our items are made to order and production may take up to 14 weeks.
For items in stock, we aim to dispatch them within one week of order placement. Delivery times vary based on your location. For deliveries within Australia, please anticipate 10 to 20 working days for online orders to reach you.
We offer nationwide delivery for all lighting and furniture items to Australian capital cities. If you reside in a remote area, kindly contact us to enquire if our couriers cover your region.
Local customers are welcome to collect their orders from our Fitzroy studio.
International delivery is handled on a case-by-case basis. Reach out to us via email for a shipping quote if you reside outside Australia. For international online orders, please allow additional time for custom processing in addition to the 20 working days for delivery. Please note that delivery dates are estimates, and t-bac design cannot be held liable for any delays in delivery for any reason.
In the event that a product is out of stock, refer to the Lead time information or contact info@tbacdesign.com for further assistance. Delivery schedules will be coordinated with you in advance.
Australia: If no one is available to receive the delivery, t-bac design will not be responsible for transport or re-delivery costs.
Rest of the World: If no one is available to accept delivery on the agreed date, t-bac design will not be liable for storage, transportation, or re-delivery costs incurred by your local courier company.
SPECIFICATIONS
All drawings, dimensions, samples, descriptive matter and specifications are intended as a guide only.
ORDERING YOUR PRODUCTS
Once an order has been accepted, no cancellation of that order is valid unless you receive our written communication endorsing the cancelled order. Your deposit is NOT REFUNDABLE unless the goods ordered specifically for you cannot be manufactured.
PURCHASE AND RETURNS
We urge you to make your purchase decisions thoughtfully. Unless goods are deemed faulty and we are duly notified as outlined below, we regret to inform you that we are unable to offer refunds, exchanges, or credits to your account. Please note that deposits made at the time of order confirmation are non-refundable, and we do not accept returns for a change of mind.
INSPECTION OF PRODUCTS
Inspection of products is required on delivery. Any damage must be noted on delivery docket presented to you by carrier for signature. Notification is required within 24 hours to our office of any damages or shortages. We will not be responsible for any damage unless we are notified within time period specified above.
Should you believe there is a fault with your product, we encourage you to refer to our warranty policy for products. Please email us at info@tbacdesign.com with a detailed description of the issue and provide accompanying images to support your claim.
DESIGN MODIFICATIONS
Modifications to products outside the standard specifications may be possible. No guarantee can be given that a requested change can be made. Any variation agreed to by t-bac design may incur additional costs. All requests for modifications must be submitted in writing. Usually an additional lead time will need to be factored in.
LIABILITY OF t-bac design
We will ensure the product is to a high quality manufactured standard as described in the product description.
WARRANTY
A warranty period of 12 months is applicable on all items unless otherwise specified.
The warranty excludes fair wear and tear and will only be applicable to faulty materials or workmanship.
Ane Collection warranty
The Ane stools / Tisane tables and the Islero chairs are covered by a 5-year warranty on the structural integrity of the timber items under normal usage conditions. The warranty does not cover product damage due to what can be deemed fair wear and tear. Solid timber, is a natural product and is therefore subject to changes in the environment. Environmental conditions can affect the performance and appearance of your furniture, causing changes such as shrinkage, expansion, bowing, splitting and colour change which cannot be warranted. Any movement, joint separation or bowing in timber as a result of change in humidity or fluctuating temperatures is not warranted.
CARE & MAINTENANCE
t-bac products are designed to last. A little care and maintenance will ensure each product maintains its appearance for years to come. An important consideration to extend the life of the product is its placement. Think about its exposure to heat and humidity, which could cause fading (in fabrics) or expansion and cracking (in timber). Avoid placing products in direct sunlight where possible.
It is important that a qualified electrician installs your light fittings and that you ensure lights are turned off and un-powered during cleaning. Do not attempt to clean lighting products while switched on.
REMEMBER – A lot of t-bac products are hand made, therefore you may notice small variances between products, we believe this gives them their uniqueness.
t-bac design ABN 85 855 847 271